Contact us now

Contact us faster on Instagram

  • Shipping Policy

    1. Shipping Rates and Times:
    We offer flat-rate shipping fees based on the total order amount.
    Shipping times may vary depending on your location and product availability, but typically orders are processed and shipped within 1-2 business days.

    2. Shipping Locations:
    We currently ship within Thailand and worldwird. Please contact us for international shipping inquiries.

    3. Order Tracking: After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package.

    4. Free Shipping: We offer free shipping on orders over a specified amount. Please check our website for the current threshold for free shipping.

    5. Shipping Carriers: We use reputable carriers to ensure safe and timely delivery, such as FedEx, UPS, and USPS.

    6. Shipping Damage: If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damaged product and packaging. We will work to resolve the issue promptly.

  • Return and Refund Policy

    1. Returns and Exchanges:
    We accept returns and exchanges within 30 days of your purchase. To initiate a return or exchange, please contact our customer support team.

    2. Eligibility for Returns:
    To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.

    3. Refund Process:
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a certain number of days.

    4. Return Shipping:
    Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

    5. Refund Exclusions:
    We cannot offer refunds on certain items, such as personal care products that have been opened or used, for health and safety reasons.

    6. Exchange Process:
    If you would like to exchange a product, please contact us to arrange the exchange. The exchanged product will be shipped once we receive the original item.

    7. Cancellations:
    You can cancel your order within 24 hours of placing it. If the order has already been processed and shipped, you will need to follow the return process.

  • How to Order Our Products Online

    1. Browse Products: Explore our personal care catalog using search, categories, or filters.
    2. Select Items: Click on a product, choose quantity, and add it to your cart.
    3. Review Cart: Check your cart for accuracy, and adjust quantities if needed.
    4. Proceed to Checkout: Click "Proceed to Checkout" when ready.
    5. Provide Shipping Info: Enter accurate shipping details.
    6. Choose Shipping Method: Select preferred shipping option.
    7. Apply Discounts: Enter any promo codes or discounts.
    8. Select Payment Method: Choose your preferred payment option.
    9. Review and Confirm: Double-check order details and confirm.
    10. Place Order: Click "Place Order" to complete your purchase.
    11. Order Confirmation: Receive an email confirming your order.
    12. Track Order (if available): Use tracking info to monitor shipment.